- You have 14 days to notify us if you wish to return unwanted goods (goods must be in the same condition as they were received) and another 14 days for us to receive the goods.
- If you ordered a ring in the wrong size please contact us as soon as possible to arrange re-sizing the ring with us free of charge, excluding your return shipping charge (small charges may apply for alterations on pre-owned items) Please make sure the ring is unworn as we are unable to size certain designs and will therefore need to exchange the ring. If your ring was made to order and the finger size wasn't measured in-store with us there may be additional charges if the ring needs to be re-made
- If you have purchased an item by interest free credit and you wish to return the item please contact us before returning to discuss your options.
- If you wish to return goods which are faulty (manufacturers fault) this must be within 6 months of the date the goods were purchased.
- If faulty good are returned to us within your 28 days we will credit your return postage cost with proof of receipt.
- Please be aware our insurance only covers items we ship out and it does not cover items sent from the consumer therefore you are responsible for the cost of returning the item including any necessary insurance cover in case the parcel is lost in transit.